1 Guest: Good afternoon. May I check-in?
2 Clerk: Yes. Do you have a reservation?
3 Guest: Yes, my brother made the reservation for me.
4 Clerk: Under what name is the reservation?
5 Guest: Can you check Lopez and Gonzalez?
6 Clerk: What’s your first name?
7 Guest: Juan.
8 Clerk: Is your family name Lopez or Gonzalez?
9 Guest: Garcia
10 Clerk: Let’s start over. Under what name is the reservation?
11 Guest: Try Juan Santiago Matías Sebastián Mateo Nicolás Alejandro Diego Garcia Lopez
12 Clerk: I have it right here. Two nights in the Presidential Suite with a view of Empire State Building.
13 Guest: Yes. That’s it!
14 Clerk: The rate is $499 a night and it looks like you pre-paid on Hotels.com. I’ll need an ID and a credit or debit card for any incidental charges in the room, such as the mini-bar, room service or long-distance phone calls.
15 Guest: Here you go.
16 Clerk: Ok. Everything looks in order here. Please initial this paper in two places and sign at the bottom.
17 Guest: Ok.
18 Clerk: Here are your keys and a map of the area. Your room is on the top floor and the elevators are directly to your left. Do you need help with your bags?
19 Guest: no I’m fine, thank you.
20 Clerk: Ok, then take the elevator to the Presidential level, exit the elevator to your right and your suite will be the second door on the left. May I answer any questions for you?
21 Guest:
22 Clerk: . . . and have a good stay in New York, sir.